A Story About Amazing Customer Service at Jamba Juice

The Situation

Usually I don’t shamelessly plug any store on this blog, and more often than I have shameless plugs I have complaints – which I generally don’t offer either for fear that the name-brand will stick in my readers’ minds longer than the complaint itself. All publicity is good publicity, after all. However, today I must share an experience I had with Jamba Juice, the store that sells the tasty, healthy fruit smoothies.

Last weekend I purchased a 16 oz. Chunky Strawberry smoothie at Jamba Juice. It was the picture they had up and it looked delicious and sweet, rather than just healthy (they mix peanut butter in there). When they gave it to me, there was indeed a 16 oz. cup but with only 10-12 oz of smoothie in it. Here’s a picture:

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Those are bananas on top.

Now, quite frankly, I was a little disappointed because if I’d wanted 12 oz. in a 16 oz. cup I’d have asked for the 12 oz version for $1.50 less and asked for it to be put in a 16 oz. cup. I immediately asked, politely, if there was more of this $5 smoothie to be had, and they somewhat abruptly told me “no.” And that was that. Weird, too, because their policy is that when you choose your own flavors and don’t like it they’ll make you another one, just because their customer service is that good and they want you to be happy.

I was not happy.

Jamba Juice Response

When I got home I wrote a brief letter to Jamba Juice corporate to let them know about my experience and then forgot about it until 72 hours later when I received a reply. Not only was I asked for my address so that I could be sent some coupons for free Jamba Juices, but I was offered a sincere and heartfelt apology and the reassurance that the local branch I had visited would be contacted so no other customer experienced this negative customer service again.

I was truly appreciative, not only for the monetary gesture, but for the reminder of what good customer service is. It may be very easy to do right by your customers but not many companies do. It is very important to Jamba Juice, however, that you have a great experience at their store and always walk away happy.

I was more than satisfied and thought that was the end of it but yesterday morning I received a call from the manager of the local store, who apologized for what had happened and asked me to come in for a face-to-face apology and a smoothie on the house. He reassured me that the issue would be brought up at his staff meeting that night. This was above and beyond anything I required, and though I would be delighted to enjoy a smoothie the next time I make it over to the mall, I hardly need this nice guy to apologize to me again.

Summary

Is it really such a big deal to be ripped off of 4 oz of smoothie (which incidentally comes out to $1.25, or perhaps better put, a fraction of a tank of gas)? No, not really. But I wasn’t satisfied at Jamba Juice because when I asked, I was told I was wrong, and I really wasn’t wrong. There was supposed to be more to that smoothie and they just didn’t want to do it. What’s important is the way corporate handled the situation and for that I am so grateful because it reminds me that despite the economic woes of America right now we still have the most unbeatable customer service this world has ever seen, and as the economy recovers we will still lead the pack in the service industry because that’s what we do: service.

Thank you Jamba Juice.

To read about the latest episode of South Park, click HERE.

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Happiest Day of the Year

An equation that measures happiness has allowed a mathematician to determine that today is the happiest day of the year, due in part to the length of evenings, proportion of outdoor activities and nice weather, and the first day of summer and its association with positive childhood memories. Well, personally, I’m always pretty happy. I have a sweet life, a great woman and a working brain. What more could anyone want? Is this the apex of my happiness, though? Will there be a downswing from here?

Somehow, I doubt it.

Happiness, though I firmly believe it can be affected by the weather, is not determined by the day of the year, even when a meeting of these factors is in effect. It makes sense why it’s a happy day, just like it makes sense that January 15th is the most depressed day of the year. However, considering the general things that are contributing to the average person’s woes: the state of the economy, the price of gas and food, the political climate, America’s international standing, the job market (or lack thereof), etc., I doubt that most people will stand up today and declare, “You know, this is the happiest I’ve been in a while.”

And you know what? That’s a shame.

Should their happiness and its concomitant declaration have anything to do with today’s date? No. But it should have to do with positive attitudes (lame sounding, I know) and the desire every day to be happier than the day before. Make an effort to be happier. Do something that makes you happy. Life is too short to be unhappy. My life only got consistently happy when I decided that that was a lot better than not being happy and that with a little effort – and being grateful for what I had, gratitude is key – I could walk around happily all the time.

An even better approach: try to make someone else happy today. Do something nice for someone in your life. Make your significant other chocolate covered strawberries. Buy someone a drink – maybe someone you don’t even know (and who you’re not hitting on). Help someone with his or her groceries. This isn’t about that pay-it-forward crap (though I do like that), but about making a collective effort to make other people happier – or at least a little more satisfied. Let’s remind people that the human decency is still left in us all.

Today, we’re all going to make a little more effort to be happy and make others happy and not rely on the factors coalescing on this day of the year. Let’s try it every day and see how things go, hmm.

What did you do for someone else today? Did it make you feel good? What will you do tomorrow? Any suggestions for making people happier?